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File name TR510_FAQ.pdf

FAQ and Troubleshooting View the following advices on most frequently asked questions. About General Tips 1. If the display of TR515/TR510 often shows "BUSY" and the card is not accepted when you present (swipe) the card to TR515/TR510 TR515/TR510 will show "BUSY" when it is downloading the data. At the moment, the card won't be accepted when you present (swipe) the card to TR515/TR510. If the interval time of auto-download in the software is set too short, it will cause TR515/TR510 to download the data automatically quite often. Set the interval time of auto-download longer to avoid the busy situation. 2. If the display of TR515/TR510 shows "FULL" when you present (swipe) the card to it It indicates that the record memory of TR515/TR510 is full. Use the software to download all the data in TR515/TR510. Then delete the data. If you like that the data can be erased automatically whenever it is downloaded successfully by the software TR515 Tool/TR510 Tool, see "7. If you want the data in TR515/TR510 to be deleted automatically whenever it is downloaded successfully by using `Time Scheduler'" in the section "About Software (TR515 Tool/TR510 Tool)" of this document. If you like that the data can be erased automatically whenever it is downloaded successfully by the software Time Recorder Utility, see "9. If you want the data in TR515/TR510 to be deleted automatically whenever it is downloaded successfully" in the section "About Software (Time Recorder Utility)" of this document. 3. Is there a limitation of punches and what will happen when the record memory gets full The database capacity is about 8164 records. (For the Track 1 reader type or the JIS-II reader type, the database capacity is about 4084 records.) If the record memory gets full, "FULL" message will appear on the display of TR515/TR510 when you present (swipe) the card to it. This punch will not overwrite the original data because TR515/TR510 will not accept it when the record memory gets full. 4. If you want to set/change IP address for TR515/TR510 For RS232 interface type, it uses the serial port for communication, not IP address. It doesn't need to set IP address. For Ethernet interface type, follow the steps as below. (1) Connect TR515/TR510 with Hub via WAS-1499 cable. (2) Power on TR515/TR510. (3) Disable the firewall and antivirus program in your computer! (4) Open the software DS Manager (Start\Programs\Tibbo Terminal Server Toolkit\Tibbo DS Manager). Find your TR515/TR510 on the "Auto-Discovery" list. (Default IP address of TR515/TR510 is "1.0.0.1".) (5) Click your TR515/TR510 on the list and click [Change IP]. (6) Enter an available IP address and then click [OK]. Once IP address is changed successfully, the status icon of your TR515/TR510 on DS Manager's list will become blue. 5. If OUT LED of TR515/TR510 lights when you press OUT button, but IN LED doesn't light when you press IN button; or the opposite situation [Record mode] in the software TR515 Tool/TR510 Tool